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Testimonials
We have made customer satisfaction a cornerstone of our business plan. The more you understand about precious metals or rare coins the better your chance of success, it's really that simple. Please feel free to contact me with any questions or comments you may have and thanks for reading. RSchwary@aol.com. A few letters from satisfied CNI customers which are on file:
"I just wanted to thank you for the effort in tracking my order.It has been my pleasure to do business with CNI for the past five years and your excellent srevice is the reason.kudos to you."
M.G., Cyberspace
"Hello Harry: I want to thank you in loads of praise for the way you handled my last 2 Wire Transactions. I pay the wire fee so that I get my stuff in a timely manner and you came thru like a pro. I believe this whole transaction from start to finish took about a week, something you should be proud of and really makes me one very happy customer. Please keep up the great work and again thanks a lot for your concern with my order."
J.O., Cyberspace
"When I saw that you were the owners of CNI on your website, I felt compelled to write you this e-mail regarding Dana Dunn. I have been purchasing gold and silver from CNI through Dana over the past several months and I couldn't be more pleased. From the first time I talked to Dana when she answered the phone at CNI, she has been amazing in terms of her professionalism and customer service."
"She returns my calls immediately and answers all my questions to the best of her ability. If she doesn't know the answer to a question, she readily admits it but always keeps her promise to do some research and get the answer. Because of her excellent customer service and pleasant demeanor, I have recommended her to friends and colleagues and will continue to do so. Dana is a definite asset to CNI."D.R.P., Cyberspace
"I am just saying thanks for the way your firm conducts business in such a professional manner. I can always trust that my orders will be handled with accuracy and promptness, and I know from checking around that you give me the best combination of price and service. I highly value business relationships I can rely on, and ours is one of those."
"I want to also praise your staff as well, in particular Dana and Harry, whom I have dealt with on numerous occasions, more so with Dana. We have become friends and have enjoyed sharing PM news and research articles."
"Keep up the good work! A happy customer."K. J., Cyberspace
"Just wanted to write and let you know how smooth a transaction it was selling off a few of my coins and bars to your company. From mailing in my bullion to check received was 6 days. Considering I live minimum 3 mail days away from you, that is remarkable. Thanx. I will use you as much as possible in the future for my trading needs. Kudos."
C.C., Cyberspace
"John: Thank you so much for educating me on your products today. It has been more than a pleasure doing business with you. Your level of customer service is unprecedented and I look forward to doing business with you in the future."
Rob, Cyberspace
"Thanks Richard for the quick reply. I trust CNI, have ordered from you many times. Thanks. "
C.T., Cyberspace
"On a different note, I wanted to tell you I had a great experience with CNI! I hope to soon do business with you again. Everyone that answered the phone was always nice and took the time to make sure I understood what I was doing and why I was doing it!! I wish CNI continued success and I hope that this summer I can visit the store to buy some valuables in person. "
M.T., Shakopee, MN
"I expect to make some large purchases shortly. Your advice is valuable and appreciated. "
R.M., Malibu, CA
"I began to use California Numismatic Investments (CNI) in 2003 after having performed an extensive online search to find the most cost-efficient seller of bullion online. Not only do I find CNI's margins over spot to the best in the industry, but they offer free shipping as well on orders over $2,000 (which can make a big difference to someone - especially when you're placing an order for silver in volume)! I now live on the East Coast but I still receive all of my orders in a very timely manner (within 3 business days of my payment). I have never received an order which was anything other than EXACTLY what I ordered. Would I use them again?...I did just TODAY! You can TRUST this seller! "
D.G., Cyberspace
"John: Just arrived yesterday was my gold that I purchased from CNI. Have to tell you that was the most expensive Valentine's gift I have ever given my wife!! I told her to close her eyes, open her hands and said here's your 15K of gold dear. We smiled and had some fun. Thanks. "
Steve, Cyberspace
"Just a quick note to tell you I could not be more pleased with my first investment made through John and your company. I was truly hesitant because of what I considered to be a lack of knowledge in both your type of investing and dealing with companies I wasn't familiar with. After doing my homework, and talking with 5 or 6 other firms, both distant and local to where I am, I contacted CNI. Now I am extremely comfortable with your company and especially, John. I want to thank him for putting me at ease with my investment. "
R.L.I., Massachusetts
"I wanted to take a moment to complement your organization and most particularly, Ken Slater. I have had the pleasure of dealing with Ken for in excess of three (3) years and have found his knowledge of coins to be excellent. More importantly, however, Ken has repeatedly demonstrated that he is interested in not only my business but has also shown an honest concern for my personal well being. I am so impressed with California Numismatics that I have referred several of my family members. This is the ultimate complement I can pay to you and your employees. In conclusion, I personally believe it important to differentiate between businesses. In today's business climate, in which an utter lack of customer service is ubiquitous, California Numismatics stands out as a welcomed exception. All of my best. "
J.S.U., Cyberspace
"I just completed my third transaction with C.N.I. in a month. As a newcomer to all this I was a bit intimidated to pull the trigger. After endless information gathering over the last 3 months I still was uncomfortable with most I had spoken with. Then I stumbled across C.N.I. on the web and it seemed to clarify my scrambled brain with direction and simple to understand data. My first call was a relaxed conversation with Sal. I ordered what I wanted without any high pressure sales tactic's being thrown at me. When my first order arrived I was elated. A week later a second order was placed simple and painless. Tonight I placed my third order and spoke with Alex. He simply could not have been nicer. He seemed to care without being fake. I can assure you I will be recommending your company to any who seem apprehensive about taking the dive. Just wish I lived in LA so I could stop in and shop. Thank you for your style and prices. "
B.D., Connecticut
"I am a new customer and just received my first two shipments. The total was (delete) and was a variety of gold bullion coins and a few gold bars. I wanted to just see what some of these coins looked like, as I am not a numismatic collecter. Frankly, I have been putting off shifting some assets into gold / silver, because of fear of whom to deal with, along with wondering which coins or bullion to buy, and the wide range of bid-ask pricing that is out there. So, this e-mail is to thank you and your staff - I worked with Alex - for making this simple and not scary. Alex was great, never pushy in any way, polite in answering questions, and a good sense of humor. I like wire transfers, so that was easy. The packages arrived promptly, perfectly wrapped, sealed, and packed. The coins were beautiful and perfect to my eye. Excellent examples to allow me to decide where to focus on my follow up bullion orders with CNI. I also appreciate the outstanding pricing and the posting of buy and sell values. You and your team have put a lot of thought into how to make this seamless and clear to the public, and the effort shows. Congratulations!"
B.H., Florida
"Thanks for the great service! "
J.S., Mt. Shasta, CA
"I have been purchasing gold and silver bullion coins for just over a year and would like to bring to your attention the fine job Alex Sanchez has done handling my account. As a new investor Alex took the time to explain and educate me which has made me a loyal CNI customer. Each time I purchase from CNI, no matter how small or large the order I receive first class treatment making it a pleasure to do business with your company. "
J.M.D., Cyberspace
"What a breath of fresh air your article was to read! After wading through endless pages of hype and pressure sales I came upon your highly informative site. In what seemed to me to be a high pressure, crazy, investment area, you have provided what appears to be sound advice for laying a solid base in this very interesting hobby. My father left me a small collection of coins and this has awakened my long dormant interest in coins. I am not sure what they are worth, but will now be contacting a PNG member to help me find out. I will hopefully be expanding on this base and believe that I have found the company to help me build a lasting collection to pass on to my daughter. I have no questions at this time but it is nice to know that you care enough about this hobby/business, and people, to be there to help. I look forward to doing business with you in the future. "
L.N., Cyberspace
"First of all I would like to say that after being a director at Sotheby's and having had a very successful jewelry brokerage firm in San Francisco for years that your firm ranks far above any other on the west coast of the USA for its reputation. Your honesty in reputation as I know is hard earned and well deserved and you will always have me as a customer. "
J.G., Cyberspace
"Thank you for your help and good business practices!"
R.S., Long Beach, CA
"Again thank you for the personal attention. I am really happy with my purchases, both for the quality and the fast delivery. I have known you and CNI for 12 years. You are always my first choice when it comes to coins."
R. A., Cyberspace
"In your online ad, you said that this process was easy. It's even easier than that. your prices, available online make it easy to compute transactions as well as being better by $5 to $8 a coin than both local locations where I made inquiries".
D. H. B., Nevada
"Mr. Brent has been a great help! Thanks again for the great Morgan Silver Dollars... looking for more of the same quality in the near future."
R.R.T., Cyberspace
"I appreciate your professionalism and customer service that you provide, it has been top notch."
C.H., Florida
"Hope you had a good trip to Vegas. How was our luck? Do you think you can cut me the same deal on another better date $5 Indian, as nice as the 1908D I now have in my possession? If you can find something very similar, please put it aside and let me know so I can make payment arrangements, and let me know at your earliest convenience. I recommended you to another teacher and gave her your name and phone number. I will be doing the same for my friends, colleagues and any family that is interested in investing in gold. I have been a one-man advertising program lately."
D.K., Cyberspace
"I received my 9 Saint-Gaudens in yesterday's mail. Thank you for handling my transaction and making things go so smoothly. The coins are just beautiful and arrived in perfect shape. I appreciate you personally selecting my coins. It's just great to deal with you and your company. I look forward to doing more business with you in the future. The honesty of your advice and counsel is of great value to CNI."
M.L., Cyberspace
"Thanks for your good service and excellent prices."
D.A., New Jersey
"I received my first ordered items from you today and wanted to thank you for such a smooth transaction! Thank You!"
D. R., Florida
"I just wanted to take the time to express how thankful and thoroughly pleased I am with Jeff's and Brent's professionalism and Brent's prompt follow up regarding my delivery (thanks Brent!). Both have helped assure me that CNI is an exceptionally earnest company dedicated to quality and, ultimately, the customer's satisfaction. Brent is an a diamond in the rough. He stands as a prime example of the ideal representative and an asset to any company looking to increase their profit margin. Again, I thank CNI for the great experience and look forward to doing business with you again. Thank you!"
R. D., Cyberspace
"I wanted to thank you for your excellent service on my recent gold sales. I never really doubted your credibility but was somewhat hesitant about sending my entire gold hoard at one time for sale. Your price was much better than that of the company where I purchased the gold and the turnaround time for receiving payment was excellent. I especially liked the fact that you were willing to lock in a price before you had the metal in-house. I highly recommend California Numismatic Investments to anyone."
V.R.D., Cyberspace
"Thank you for handling my recent transaction. I must admit that sending all of my coins made me rather nervous. However, I cannot thank you enough for expediting my check so quickly. I would recommend your firm for any transactions dealing with either gold or silver coins. Thank you again."
A. H., New Jersey
"You all are very fast. I received the check today. Thanks."
D. C. N., Virginia
"As a first time investor I appreciated your honesty and straightforward advice. I just received my order today and the coins are beautiful. I invested in US gold this time and now I will consider your advice for investing in pre-1933 coins for my next order. Thanks for taking the time to explain everything to me. There was absolutely no pressure."
J.W., Pennsylvania
"Please sign me up for your free tape as offered on your web site. I really appreciate the way your company is so up front as with your printed cost of coins and their selling prices as offered to your clients. Thanks for a job well done!"
J.S., Cyberspace
"Thank you very much for you prompt, direct service. I am very satisfied with my recent investment. My transaction with Jeff was straight and to the point. I look forward to doing business again in the future."
C.E.R., Cyberspace
"I just received my order of coins. I cannot tell you how pleased I am by the quality of the coins. These coins are absolutely beautiful. This is the second order you have sent me and I must say the service you provide is absolutely outstanding! I look forward to doing more business with you in the future."
R.C., Cyberspace
"Upon my return from LA in the middle of last week, the 2 bags of silver coins had already arrived. Several days later the remainder of the shipment, the silver bars, were also delivered. Everything was in good order and just as we had agreed upon. I want to again thank you for your hands-on assistance in helping me realize a favorable settlement to my situation. I am much more comfortable investing in pure silver, and I appreciate both the ease with which you facilitated my move from the rare coins to silver and the financial deal you offered me. I look forward to making additional purchases from your company."
F.S., Cyberspace
"I just wanted to let you know that I have had two transactions with your firm and the service has been great. Brent was my contact and he did a great job for me. I will be doing further business with your firm. Thank you."
B.B., Cyberspace
"I took some time to read up on gold from a lot of different websites and from a lot of different companies, most of which seemed to be schlepping gold like used car salesmen instead of professionals providing a service. The person I talked to at CNI, Ken Slater I believe, was refreshingly informative and frank and conversational. Big kudos to you folks for that. In addition, holding these beautiful coins is a curious pleasure that I hadn't anticipated. I was thinking strictly in terms of investment and diversification before, but there is a satisfying weight to them and they're so... well... gold. I don't think I've ever really seen a chunk o real gold because the color of these coins is so much richer than I expected. Anyway, I only write to say that my first experience with CNI has been great and I look forward to future business. Grace and Peace."
C.S., Cyberspace
"Check arrived Saturday 28 Feb. Thank you for a very professional transaction."
F.I., Cyberspace
"I have been a customer of CNI in the past and I often listen to the daily gold hotline update recording that you have. In the summer of 1999, when gold dropped to around $250/oz., you are on record for saying the following:"
In the future we will look back and wonder why we didn't mortgage the house to buy gold at $250/oz.!
Thanks again for your daily hotline."
Kurt, Cyberspace
"I am a fairly new investor to rare coins. Did a lot of looking around. Then I came across CNI and I was amazed how much money I had lost by not having correct information. Ken Slater helped a great deal in showing me how not only to make the right decision but what to avoid. He and the entire staff have really turned me into a true investor who also enjoys the process. Their prices are unbeatable both buying and selling and they shoot straight. Their word is as good as "Gold". When CNI and I say deal over the phone I can count on the outcome. They always come through and look out for my best interest."
P.S.G., U.S. Navy
"I appreciate your perseverance in resolving the confusion around the payment for the above order. While the situation generated a considerable amount of stress for me, I appreciate your professionalism and efficiency in handing this issue and look forward to continuing to do business with CNI for my precious coin investing needs in the future. I have referred you to several friends and relatives who are also interested in diversifying their portfolios to include gold."
G.F., California
"I just wanted to tell you how impressed I've been with your service and especially with the prices on both the buy and sell end. I don't know how you can offer these prices compared to others in the market, but why anyone would deal with any other gold dealer that I am aware of is a real mystery to me! You can be assured I will be a life-long customer of yours exclusively!!!"
J.H., Cyberspace
"I have bought from you in the past and by mail recently. I enjoy my relationship with you and find you to be high quality people. I can count on getting my money's worth with timely shipping, with special thanks to Ken and Kenny."
R.S., Cyberspace
"I was very pleased with the way you handled the transaction described above. C.N.I.'s excellent reputation is well deserved."
E.W., Maine
"I recently received my first shipment of gold coins from you (invoice number xxxx) and wanted to thank you for being so prompt and filling the order as I requested. It does mean a lot to me that you would go the extra distance to make a customer happy."
F.G., Cyberspace
"I recently received my latest order from CNI, Gold Sovereigns. As requested, I received a wonderful selection of Kings and Queens. This completed my SEVENTH purchase from CNI over the past year. Each transaction has been flawless. The Sovereigns, 20 franc Roosters and Helvetias, and the 100 Coronas have all been exceptional coins. Shipping has always been timely and the personnel professional. You can buy these same coins elsewhere, but usually, for a much higher cost. Purchase your Gold right here from CNI; you won't be disappointed."
Mike, Washington
"I placed my first order with you a couple of weeks ago and wanted to thank you for a job very well done. From your sales representative through to the shipping team thank you. I received my coins in perfect condition."
Phil, Cyberspace
"Thank you for your prompt and professional service. This was my first gold purchase and I plan to be back".
M.S.Y.N., Cyberspace
"You have always done very well for me. Fair, honest, a good listener and patient. Getting to be a rare quality in professionals today. Anyway, today you went above and beyond showing why I will continue to use and recommend your company in the future. I appreciate the extra call (going the extra mile) for client".
D.G., Cyberspace
"Enclosed are per my order to Jeff Nielsen by telephone, this is payment in full. I truly enjoyed his friendly demeanor and informative answers. I am looking forward to receiving my coins and in the near future, many more."
D.M., Florida
"Thanks for your prompt attention to my order-it's a pleasure dealing with you guys."
S.D., California
"I recently purchased $1000 in gold from another company and thought I was receiving a good deal, and then I looked at your prices and couldn't believe the premium I paid."
A.R., Cyberspace
"Thank you!! Today I received my second order of items from you. All arrived in good shape. Not only that, the merchandise exceeded my expectations. I couldn't have been more pleased and look forward to a close association on other purchases..."
K.W., California
"...I'm writing this letter to say how much I have appreciated the professional service and value you have provided me over the years. Your advice and follow through have been very much appreciated and I have come to trust your judgment and your overall fairness in this investment market. Needless to say I would highly recommend California Numismatic Investments for honesty and professionalism."
P.S., California
"It is not often that I recommend a product or service but in this case I felt more than justified...You took the time to explain exactly where I had made my first mistakes and how to correct them. With your advice I began to assemble a beautiful collection... One which I believe will be an outstanding investment over the years. Your good service and unqualified education before making any sale is refreshing."
L.B., California
"When I fly into LAX a stop at C.N.I. is always on my list. Over the years I have put together a fine group of PCGS graded gold pieces. Your selection and quality is outstanding."
K.W., Illinois
"Just a note to also express my appreciation for your method of dealing with a potential client. Your willingness to better any other offer makes you unbeatable! Thank you very much."
J.P., Saint Cloud, MN
"...Thanks to hearing about you on Money Radio, in the comments by Dr. Gertmanian and the interviews of Ken Edwards, I know I can trust you and your company."
J.M., Van Nuys, CA
"...I'm getting increasingly interested in commemoratives. They're beautiful coins with fascinating history, and I really appreciate your taking the time and trouble to pass along reading material. Thanks again for your help and great service."
J.E., Torrance, CA
"I really want to compliment and thank you for the MS64 dime you recently sent me. I fully expected a strong follow-up call to press me for an investment. You have and show confidence with your presentations both on the free coin, and through your advertising on KIEV. I can say without a doubt that I will come to your business soon to review options for rare coin investing."
B.E., Winnetka, CA
"I would like to thank you for your help with my first order and the effort checking dates on the gold Eagle bullion coins. You have made a first time buying effort as painless and informative as humanly possible."
P.J., Port Angeles, WA
"...I am completely comfortable and confident that I am purchasing the right coin at the right price. California Numismatic Investments guarantees complete satisfaction on all of my purchases which is why I keep coming back..."
P.A., Los Angeles, CA
"Again many thanks to you and your staff for your service and kindness."
R.T., Anaheim, CA
"I want to express my appreciation and I believe good fortune in our doing business together. I was impressed and also appreciated your hand-written note (thanking me for the trade and giving recommendations). Just by listening and talking to you, I know you are quite busy and very energetic. Taking the time to hand-write a note was a nice gesture."
R.R., Upland, CA
"Your company was recommended by the Silver and Gold Report for good prices and reliable service. That is why I tried you the first time. Your guaranteed lowest price policy and polite service have brought me back again and again."
T.M., Saltsburg, PA