| Customer satisfaction and consumer
education have been the cornerstones of our
business for more than 30 years because the
more you understand the up or down movement
in precious metals or rare coins the better
your chance of success. Please feel free to
contact me directly with comments because
feeling completely confident with CNI and our
products is the most important service we
provide. Richard Schwary
California Numismatic Investments
www.golddealer.com
1-800-225-7531
RSchwary@aol.com
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A few letters from satisfied CNI
customers:
"I wanted to
recognize the great customer service given to me by
one of your employees, Bill. I was notified by CNI
when my purchase had been shipped, and I got
concerned when it did not arrive in a timely manner.
I called up CNI and talked to Bill. He gave me the
tracking number and said that he would check with
your shipper. He called me a number of times to fill
me in on the status of the shipment. He even
called me last Friday (when your offices were closed
for Veterans Day) and Saturdaynow thats
what I call great customer service! To make a
long story short, my shipment arrived on Saturday
safe and sound. Bill is courteous, professional, and
friendly (and to be quite honest with you Im
going to miss talking to him). Bill turned what could
have been an unpleasant and frustrating experience,
into a very positive one. I have purchased from CNI
before, and knowing that you have quality people like
Bill, I will continue to purchase from CNI. In
addition, I have recommended CNI to a number of
friends and relatives. Thanks again Bill for the
great service. Regards."
G.J.S. Jr. - Cyberspace
"Wanted to drop a short note to
let you know how pleased I've been doing business
with your firm over the years. Never a problem, and
all the people manning your phones have been
courteous and professional. Again, thanks!"
R.S. - Cyberspace
"Thank you for your response. I
will contact these referrals and let them know you
sent me to them. I appreciate your candid comments,
and I thank you for your integrity."
K.D. - Cyberspace
"Several years ago I bought some
gold coins from a stock broker. I recently
needed some cash and decided to sell some of the
coins. I went to a coin dealer here in New
York. The man there claimed that American Eagle
Gold coins are only 90% gold and offered to lay me
90% of 90% of the spot price for gold. I had been
tracking my gold prices for a long time on the
California Numismatic web site and knew that you were
offering a premium above the spot price. So
after spending some time thinking about the risks of
long distance transactions (what if the gold were
lose, etc.), I decided to see if I could sell my
coins to California Numismatic Investments. On May 9
I called California Numismatic Investments and Spoke
with Eric Lee, who was very helpful. Per His
instructions I mailed the coins registered
insured. I think that UPS or FedEx might have
gotten the gold there faster, but I did as Eric
recommended. I also called CNI with the registration
information that day, since Eric had made it clear
that this was essential to lock in the price.
It took a full week for the post office to get around
to delivering the gold, but I received payment
promptly once the coins arrived at CNI. I am very
happy with this transaction. If I am able to
afford gold in the future, I will only consider CNI
as the source to buy from and should I need to sell
the rest of my coins I will also only deal with CNI.
You are the best!"
Brad - Cyberspace
"Thanks for your online
introduction to investing in precious metals. I felt
you were being straight with the reader, giving
appropriate warnings, as well as encouragements. Just
thought I'd send you my appreciation for a good piece
of writing. It was a help for me. Thanks."
J. Y. - Cyberspace
"Dear Kenny: I recently made a
substantial purchase from CNI, a transaction
completed with you. I have been a long time customer
of CNI and completely trust the company. The recent
purchase took longer than normal to reach me in
Maine, and I was extremely concerned as I was
leaving on a trip to South America. You had Bill call
me on Friday to follow-up and let me know what
was going on. For some reason the tracking number was
not working; he assured me he would find out where it
was and it's ETA. He also told me he would call
me on Saturday with an update. I am writing because
he did all those things, and more. He spent
over an hour on the phone with me on
Saturday, calling my local Post Office, The Post
Office in LA, etc... I wanted to let you know how
conscientious, efficient, polite and responsible he
was. He called me first thing Monday to let me
know the package had been delivered that morning to
my local PO. I wanted to commend him, and let
the company know what a great employee you have,
which I am sure you already know."
D.R. - Maine
"To Ken Slater: Thank you for
the pleasant transaction we had with you today. I
have been extremely pleased and impressed by two
transactions with CNI. It is a real pleasure to do
business with ethical individuals and an ethical
company. I will continue to refer my friends to
CNI."
S.L. - L.A., California
"It isn't often I take the time
to write to a company to compliment its service, but
my experience with CNI has been so completely
positive I feel I must. My primary dealer has been
Sal Princiotta. On my first call, he patiently
explained the metals-buying process and made useful
recommendations. He has professionally handled my
various transactions since. I referred my son to him,
and my son's experience was equally positive. Keep up
the good work! And please give Sal a well deserved
pat on the back."
H.J. - Cyberspace
"My association with CNI began
in 2006 with a bank wire to purchase a number of the
newly designed and minted US $50 Gold Bullion Buffalo
coin. This was a purchase by mail
transaction. Since then, Ive made
numerous walk-in purchases of Gold and Silver Eagle
coins at the CNI building in Inglewood that have been
both pleasurable and potentially profitable. I
want to state for the record that CNI operates with a
very high degree of professionalism and is definitely
the go to place for precious metal
investment."
Ronald - Cyberspace
"I am a complete beginner as a
prospective gold buyer. Whatever comes out of this, I
just wanted to tell you how valuable your tutorial
(on the CNI website) has been to me. At 80 years old,
I sometimes want to "cut to the chase,"
skipping to the salient points. But I was glued to
your work, read every word, took notes.
Yours is a highly professional
document, well thought out, written in a
friendly fashion, anticipates the readers questions
or comments, and provides an important tutorial for
people like myself - but also, I would guess, for
those who consider themselves knowledgeable in things
numismatic. Thanks!"
W.H. - Cyberspace
"I received my package here in
Massachusetts a few minutes ago. A big thank you to
Bill in your shipping department for a very thorough
and attentive response to the package that was held
up in LA. Thank you all."
J.K. - Cyberspace
"I recently made
a purchase of gold coins and was very impressed with
the quality service I recieved from your sales
person. I strongly recomend your company for making
purchases of either gold or silver coins. Thanks
again for your great customer service and fair
pricing."
J.P. - Cyberspace
"Im a
guy that does the math AND appreciates great
service. Ken Slater is tops in his field and a
pleasure to deal with. CNI offers the best
value as Ive shopped around and bought from
others previously. Frankly, I dont know
how the others even stay in business. CNI put
all the facts out there in front for comparison
the way I operate, so I appreciate being
treated the same way. Mistakes can and have
been made and this outfit makes it all good in
the end. One should have the confidence in
advance that customer service takes a front seat with
this group. Thanks Ken and CNI
well be talking again real soon!"
A.W.K. - Colorado
"I am a new customer and I want
to pass on to any newcomer that CNI is a first rate
company to deal with on any transaction. Very good
follow up from CNI, letting it's customer know when
the order was shipping. A first rate company. Thank
you."
F.J. - Cyberspace
"I think the frequent updates on
a range of subjects under the "Ask An
Expert" column on the website must be bringing
eyeballs to the site on a more frequent basis. You
are certainly "adding value" to the
website. Very enjoyable."
M.K. - Cyberspace
"Many,
many thanks for your assistance. It is greatly
appreciated."
C.S. - Cyberspace
"Thank you so much! I can't
begin to tell you how much time you have just saved
me! I really appreciate your help and will contact
them immediately. I'll let you know how it turns
out!"
S.C. - Cyberspace
"I just wanted to thank you for
the effort in tracking my order. It has been my
pleasure to do business with CNI for the past five
years and your excellent srevice is the reason.kudos
to you."
M.G. - Cyberspace
"Hello Harry:
I want to thank you in loads of praise for the way
you handled my last 2 Wire Transactions. I pay the
wire fee so that I get my stuff in a timely manner
and you came thru like a pro. I believe this whole
transaction from start to finish took about a week,
something you should be proud of and really makes me
one very happy customer. Please keep up the great
work and again thanks a lot for your concern with my
order."
J.O. - Cyberspace
"When I saw that you were the
owners of CNI on your website, I felt compelled to
write you this e-mail regarding Dana Dunn. I
have been purchasing gold and silver from CNI
through Dana over the past several months and I
couldn't be more pleased. From the first time I
talked to Dana when she answered the phone at CNI,
she has been amazing in terms of her
professionalism and customer service."
"She returns my calls immediately and answers
all my questions to the best of her ability. If
she doesn't know the answer to a question, she
readily admits it but always keeps her promise to do
some research and get the answer. Because of
her excellent customer service and pleasant demeanor,
I have recommended her to friends and colleagues and
will continue to do so. Dana is a definite
asset to CNI."
D.R.P. - Cyberspace
"I am just saying thanks for the
way your firm conducts business in such a
professional manner. I can always trust that my
orders will be handled with accuracy and promptness,
and I know from checking around that you give me the
best combination of price and service. I highly value
business relationships I can rely on, and ours is one
of those."
"I want to also praise your staff as well, in
particular Dana and Harry, whom I have dealt with on
numerous occasions, more so with Dana. We have become
friends and have enjoyed sharing PM news and research
articles."
"Keep up the good work! A happy customer."
K. J. - Cyberspace
"Just wanted to write and let
you know how smooth a transaction it was selling off
a few of my coins and bars to your company. From
mailing in my bullion to check received was 6
days. Considering I live minimum 3 mail days away
from you, that is remarkable. Thanx. I will use you
as much as possible in the future for my trading
needs. Kudos."
C.C. - Cyberspace
"John: Thank you so much for
educating me on your products today. It has been more
than a pleasure doing business with you. Your level
of customer service is unprecedented and I look
forward to doing business with you in the
future."
Rob - Cyberspace
"Thanks Richard for the quick
reply. I trust CNI, have ordered from you many times.
Thanks."
C.T. - Cyberspace
"On a different note, I wanted
to tell you I had a great experience with CNI! I hope
to soon do business with you again. Everyone that
answered the phone was always nice and took the time
to make sure I understood what I was doing and why I
was doing it!! I wish CNI continued success and I
hope that this summer I can visit the store to buy
some valuables in person. "
M.T. - Shakopee, MN
"I expect to make some large
purchases shortly. Your advice is valuable and
appreciated."
R.M. - Malibu, CA
"I began to use California
Numismatic Investments (CNI) in 2003 after having
performed an extensive online search to find the most
cost-efficient seller of bullion online. Not only do
I find CNI's margins over spot to the best in the
industry, but they offer free shipping as well on
orders over $2,000 (which can make a big difference
to someone - especially when you're placing an order
for silver in volume)! I now live on the East Coast
but I still receive all of my orders in a very timely
manner (within 3 business days of my payment). I have
never received an order which was anything other than
EXACTLY what I ordered. Would I use them again?...I
did just TODAY! You can TRUST this seller!"
D.G. - Cyberspace
"John: Just arrived yesterday
was my gold that I purchased from CNI. Have to tell
you that was the most expensive Valentine's gift I
have ever given my wife!! I told her to close her
eyes, open her hands and said here's your 15K of gold
dear. We smiled and had some fun. Thanks."
Steve - Cyberspace
"Just a quick note to tell you I
could not be more pleased with my first investment
made through John and your company. I was truly
hesitant because of what I considered to be a lack of
knowledge in both your type of investing and dealing
with companies I wasn't familiar with. After doing my
homework, and talking with 5 or 6 other firms, both
distant and local to where I am, I contacted CNI. Now
I am extremely comfortable with your company and
especially, John. I want to thank him for putting me
at ease with my investment."
R.L.I. - Massachusetts
"I wanted to take a moment to
complement your organization and most particularly,
Ken Slater. I have had the pleasure of dealing with
Ken for in excess of three (3) years and have found
his knowledge of coins to be excellent. More
importantly, however, Ken has repeatedly demonstrated
that he is interested in not only my business but has
also shown an honest concern for my personal well
being. I am so impressed with California Numismatics
that I have referred several of my family members.
This is the ultimate complement I can pay to you and
your employees. In conclusion, I personally believe
it important to differentiate between businesses. In
today's business climate, in which an utter lack of
customer service is ubiquitous, California
Numismatics stands out as a welcomed exception. All
of my best."
J.S.U. - Cyberspace
"I just completed my third
transaction with C.N.I. in a month. As a newcomer to
all this I was a bit intimidated to pull the trigger.
After endless information gathering over the last 3
months I still was uncomfortable with most I had
spoken with. Then I stumbled across C.N.I. on the web
and it seemed to clarify my scrambled brain with
direction and simple to understand data. My first
call was a relaxed conversation with Sal. I ordered
what I wanted without any high pressure sales
tactic's being thrown at me. When my first order
arrived I was elated. A week later a second order was
placed simple and painless. Tonight I placed my third
order and spoke with Alex. He simply could not have
been nicer. He seemed to care without being fake. I
can assure you I will be recommending your company to
any who seem apprehensive about taking the dive. Just
wish I lived in LA so I could stop in and shop. Thank
you for your style and prices."
B.D. - Connecticut
"I am a new customer and just
received my first two shipments. The total was
(delete) and was a variety of gold bullion coins and
a few gold bars. I wanted to just see what some of
these coins looked like, as I am not a numismatic
collecter. Frankly, I have been putting off shifting
some assets into gold / silver, because of fear of
whom to deal with, along with wondering which coins
or bullion to buy, and the wide range of bid-ask
pricing that is out there. So, this e-mail is to
thank you and your staff - I worked with Alex - for
making this simple and not scary. Alex was great,
never pushy in any way, polite in answering
questions, and a good sense of humor. I like wire
transfers, so that was easy. The packages arrived
promptly, perfectly wrapped, sealed, and packed. The
coins were beautiful and perfect to my eye. Excellent
examples to allow me to decide where to focus on my
follow up bullion orders with CNI. I also appreciate
the outstanding pricing and the posting of buy and
sell values. You and your team have put a lot of
thought into how to make this seamless and clear to
the public, and the effort shows.
Congratulations!"
B.H. - Florida
"Thanks for the great
service!"
J.S. - Mt. Shasta, CA
"I have been purchasing gold and
silver bullion coins for just over a year and would
like to bring to your attention the fine job Alex
Sanchez has done handling my account. As a new
investor Alex took the time to explain and educate me
which has made me a loyal CNI customer. Each time I
purchase from CNI, no matter how small or large the
order I receive first class treatment making it a
pleasure to do business with your company."
J.M.D. - Cyberspace
"What a breath of fresh air your
article was to read! After wading through endless
pages of hype and pressure sales I came upon your
highly informative site. In what seemed to me to be a
high pressure, crazy, investment area, you have
provided what appears to be sound advice for laying a
solid base in this very interesting hobby. My father
left me a small collection of coins and this has
awakened my long dormant interest in coins. I am not
sure what they are worth, but will now be contacting
a PNG member to help me find out. I will hopefully be
expanding on this base and believe that I have found
the company to help me build a lasting collection to
pass on to my daughter. I have no questions at this
time but it is nice to know that you care enough
about this hobby/business, and people, to be there to
help. I look forward to doing business with you in
the future."
L.N. - Cyberspace
"First of all I would like to
say that after being a director at Sotheby's and
having had a very successful jewelry brokerage firm
in San Francisco for years that your firm ranks far
above any other on the west coast of the USA for its
reputation. Your honesty in reputation as I know is
hard earned and well deserved and you will always
have me as a customer."
J.G. - Cyberspace
"Thank you for your help and
good business practices!"
R.S. - Long Beach, CA
"Again thank you for the
personal attention. I am really happy with my
purchases, both for the quality and the fast
delivery. I have known you and CNI for 12 years. You
are always my first choice when it comes to
coins."
R. A. - Cyberspace
"In your online ad, you said
that this process was easy. It's even easier than
that. your prices, available online make it easy to
compute transactions as well as being better by $5 to
$8 a coin than both local locations where I made
inquiries."
D. H. B. - Nevada
"Mr. Brent has been a great
help! Thanks again for the great Morgan Silver
Dollars... looking for more of the same quality in
the near future."
R.R.T. - Cyberspace
"I appreciate your
professionalism and customer service that you
provide, it has been top notch."
C.H. - Florida
"Hope you had a good trip to
Vegas. How was our luck? Do you think you can cut me
the same deal on another better date $5 Indian, as
nice as the 1908D I now have in my possession? If you
can find something very similar, please put it aside
and let me know so I can make payment arrangements,
and let me know at your earliest convenience. I
recommended you to another teacher and gave her your
name and phone number. I will be doing the same for
my friends, colleagues and any family that is
interested in investing in gold. I have been a
one-man advertising program lately."
D.K. - Cyberspace
"I received my 9 Saint-Gaudens
in yesterday's mail. Thank you for handling my
transaction and making things go so smoothly.
The coins are just beautiful and arrived in perfect
shape. I appreciate you personally selecting my
coins. It's just great to deal with you and your
company. I look forward to doing more business
with you in the future. The honesty of your
advice and counsel is of great value to CNI."
M.L. - Cyberspace
"Thanks for your
good service and excellent prices."
D.A. - New Jersey
"I received my
first ordered items from you today and wanted to
thank you for such a smooth transaction! Thank
You!"
D. R. - Florida
"I just wanted to
take the time to express how thankful and thoroughly
pleased I am with Jeff's and Brent's
professionalism and Brent's prompt follow up
regarding my delivery (thanks Brent!). Both have
helped assure me that CNI is an exceptionally
earnest company dedicated to quality and, ultimately,
the customer's satisfaction. Brent is an a diamond in
the rough. He stands as a prime example of the
ideal representative and an asset to any company
looking to increase their profit margin. Again, I
thank CNI for the great experience and look forward
to doing business with you again. Thank you!"
R. D. - Cyberspace
"I wanted to thank you for your
excellent service on my recent gold sales. I never
really doubted your credibility but was somewhat
hesitant about sending my entire gold
hoard at one time for sale. Your price was much
better than that of the company where I purchased the
gold and the turnaround time for receiving payment
was excellent. I especially liked the fact that you
were willing to lock in a price before you had
the metal in-house. I highly recommend California
Numismatic Investments to anyone."
V.R.D. - Cyberspace
"Thank you for handling my
recent transaction. I must admit that sending all of
my coins made me rather nervous. However, I cannot
thank you enough for expediting my check so quickly.
I would recommend your firm for any transactions
dealing with either gold or silver coins. Thank you
again."
A. H. - New Jersey
"You all are very fast. I
received the check today. Thanks."
D. C. N. - Virginia
"As a first time investor I
appreciated your honesty and straightforward advice.
I just received my order today and the coins are
beautiful. I invested in US gold this time and now I
will consider your advice for investing in pre-1933
coins for my next order. Thanks for taking the time
to explain everything to me. There was absolutely no
pressure."
J.W. - Pennsylvania
"Please sign me up for your free
tape as offered on your web site. I really appreciate
the way your company is so up front as with your
printed cost of coins and their selling prices as
offered to your clients. Thanks for a job well
done!"
J.S. - Cyberspace